Frequently Asked Questions
How do I place an order?
Browse our collections and choose your preferred style and size. Click Add to Cart and follow the checkout steps to complete your purchase securely. You’ll receive a confirmation email once your order is successfully placed.
What payment methods do you accept?
We accept all major credit and debit cards, as well as cash on delivery in select areas. If you prefer, you can also pay securely through online banking or supported digital wallets.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS to monitor your delivery status in real time. If you have any questions about your shipment, our customer care team is here to help.
What is your return policy?
We accept returns within 14 days of delivery, provided items are unworn and in their original packaging. To initiate a return, please contact us with your order number, and we’ll guide you through the process.
Do you ship internationally?
Currently, we deliver across the Gulf region, including the UAE, Saudi Arabia, Oman, Bahrain, and Qatar. For shipping to other countries, please reach out to our support team for assistance.
How do I find my correct size?
Each product page includes a size guide to help you choose the best fit. If you’re unsure, we recommend measuring your foot and comparing it to our sizing chart, or contacting us for personalized advice.
Can I cancel or change my order after placing it?
Orders can be changed or cancelled within 2 hours of purchase. After this period, processing begins and changes may not be possible. Please contact customer care as soon as possible if you need assistance.
Do you offer gift packaging?
Yes, we offer complimentary gift wrapping on request. Simply select the gift packaging option during checkout or leave a note with your order details.